Player Account FAQ

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    General
  1. What is a Persona ID?
  2. How do I determine my Persona ID?

    3. Player Web Account
  3. Is there an age limitation to having a Web Account?
  4. I registered for a Web Account on www.GoldenTee.com or www.SilverStrikeBowling.com but never received the activation email.
  5. What do I do if I cannot remember my username, password, or pin number?
  6. Can I attach more than one card to my Web Account?
  7. I have updated my email address however I never received confirmation of the change.
  8. I am trying to attach my Credit Card to my Web Account and it keeps telling me CARD NOT FOUND.
  9. I forgot my username and password so I set up another Web Account. When I went to attach my card to it I got an error message saying that card is already in use.
  10. Who do I contact for Web Account or Player Account Help?
  11. Can I cash out for just a portion of the money in my Player Account?
  12. I requested a new password but have not received an email yet.
  13. Help... I requested a new password but I cannot login.

    14. Cards
  14. Is there an age limitation for purchasing a player card?
  15. I purchased a player card through the game or website. How long does it take to receive my card?
  16. I play with a credit card for identification. Why should I purchase a Golden Tee LIVE Gold Card or Silver Strike Bowling Bowler's Club Card?
  17. I use a Credit Card to identify myself and now the card has either expired or has gotten lost. My replacement Credit Card no longer pulls back my stats when I identify myself on the game. What do I do?
  18. The Credit Card I use to identify myself has expired but can I still check in with it?
  19. I received my SSBC card but when I swipe it another persons name shows up.
  20. My card doesn't seem to be working anymore. How do I get a replacement card?
  21. Who do I contact for problems with my gift card(s)?

    22. Golden Tee LIVE and Silver Strike LIVE
  22. I have played in a few contests and placed high enough to win. I do not see the prize payouts when I log into my Web Account.
  23. How do I collect money that I have won in Golden Tee LIVE or Silver Strike LIVE?
  24. Can I use multiple cards to check in on the games?

    General

  1. What is a Persona ID?
    2. A Persona ID is a uniquely generated alpha-numeric identifier that recognizes you as a player based upon your credit card, Golden Tee LIVE Gold Card, or Silver Strike Bowling Bowlers Club Card. The Persona ID is created the very first time you play a game and identify yourself. If you order a Player Card, your Persona ID is printed on the front. The Persona ID is the gateway to your Player Account, which keeps track of your game statistics and prizes won. In order to access your Player Account, you will need to create a secure Web Account and attach your ID card.

  2. How do I determine my Persona ID?
    3. If you have a Golden Tee Live Gold Card or Silver Strike Bowling Bowlers Club Card, your Persona ID is printed on the front of the card. If you are using a credit card to identify yourself on the game, you will need to register for a web account on our website. After registering, follow the instructions to attach your credit card to your new web account. Once attached, you can always find your Persona ID by logging in to your web account on www.GoldenTee.com or www.SilverStrikeBowling.com and looking in the upper right hand corner of the Welcome Page. A Lost Card ID is also displayed on the Welcome Page. The Lost Card ID allows you to identify yourself on Golden Tee LIVE even if you forgot your player card. Write down this number and keep it handy at all times!

    Player Account

  3. Is there an age limitation to having a Web Account?
    4. Yes. To register for and/or use a Web Account you must be at least 18 years old.

  4. I registered for a Web Account on www.GoldenTee.com or www.SilverStrikeBowling.com but never received the activation email.
    5. If you never received the activation email, ensure that the email was not intercepted by your spam or junk mail filter on your email program. To request a new activation email, you may do so here: Request New Activation. Ensure that you provide a valid email address.

  5. What do I do if I cannot remember my username, password, or pin number?
    6. You can contact us and we will be able to look up your username and pin number. For security reasons we will NEVER know your password. You may generate a new password if you know your username and pin. The password will be emailed to the email address indicated in your web account.

  6. Can I attach more than one card to my Web Account?
    7. Currently you can only attach a single card to a web account, so it is strongly encouraged that you always use the same card, with the same Persona ID, whenever you play.

  7. I have updated my email address however I never received confirmation of the change.
    8. In order to change your email address in your web account, we will send a confirmation email to your new email account. Ensure that the email was not intercepted by your spam or junk mail filter on your email program. You will need to click on the link or copy the URL in the email to activate the change of email address.

  8. I am trying to attach my Credit Card to my Web Account and it keeps telling me CARD NOT FOUND.
    9. The imprint on the front of the credit card does not always match the data encoding of the card. Credit card companies are also encoding special characters such as ‘/' and ‘\' in the credit card data which does not appear on the front of your card. Next time you identify yourself on the game, make a note of EXACTLY how your name appears on the check-in screen.

    It is also common for credit card companies to place first, middle, and last name information in different name fields. If you are sure you have the correct encoding of your name (including special characters), adjust where you enter your middle name when attaching a card ( i.e. add it to the first name field in addition to your first name and try the same for last name).

  9. I forgot my username and password so I set up another Web Account. When I went to attach my card to it I got an error message saying that card is already in use.
    10. You can only attach one credit card, Golden Tee Live Gold card, or Silver Strike Bowling Bowler's Club card to a single player account. Please contact us and we will be able to look up your username and pin number. For security reasons we will NEVER know your password.

  10. Who do I contact for Web Account or Player Account Help?
    11. You can contact Customer Service at 847-870-7027 x118.

  11. Can I cash out for just a portion of the money in my Player Account?
    12. No. Currently you may only cash out of the entire proceeds of your player account.

  12. I requested a new password but have not received an email yet.
    13. When you request a new password, we will generate a new, temporary password and send it to the email address that is on file with that web account. Please check the email account that you registered with and ensure that it didn't get routed to your Spam or Junk Email folder.

  13. Help... I requested a new password but I cannot login.
    14. It is possible that you saved your old password in your Internet browser and its remembering the old password. We suggest that you clear out the saved password for GoldenTee.com or SilverStrikeBowling.com from your Internet browser and try again.

    Cards

  14. Is there an age limitation for purchasing a player card?
    15. Yes. To purchase and/or use a player card you must be at least 18 years old.

  15. I purchased a player card through the game or website. How long does it take to receive my card?
    16. You should recieve your card in the mail within 4-6 weeks after you placed your order. If more than 6 weeks has elapsed, please contact us.

  16. I play with a credit card for identification. Why should I purchase a Golden Tee LIVE Gold Card or Silver Strike Bowling Bowler's Club Card?
    17. When you purchase a Golden Tee LIVE Gold Card or Silver Strike Bowling Bowler's Club Card, it will be coded with the same Persona ID as the credit card you are using when you play. If you ever lose your credit card or your credit card expires, you are ensured that you will still have access to your Player Account because the two cards access the same information. If you ever lose your Golden Tee LIVE Gold Card or Silver Strike Bowling Bowler's Club Card, you can easily order a replacement card and continue to play with the same Player Account.

  17. I use a Credit Card to identify myself and now the card has either expired or has gotten lost. My replacement Credit Card no longer pulls back my stats when I identify myself on the game. What do I do?
    18. When credit cards are reissued, it is common that the data encoded on the back of the credit card differs from the original and will not match your old card. Unfortunately, we are not able to discern these differences between the two cards. To avoid this problem, purchase a Golden Tee Live Gold Card or Silver Strike Bowling Bowler's Club Card while playing with your original credit card. Even though it has expired, it will still identify you on the game.

  18. The Credit Card I use to identify myself has expired but can I still check in with it?
    19. Yes, your credit card is only used as an ID so it will still work on the game. But, you may still want to purchase a Golden Tee Live Gold Card or Silver Strike Bowling Bowler's Club Card. You can purchase a card either on a game or via our website.

  19. I received my SSBC card but when I swipe it another persons name shows up.
    20. We apologize for the inconvenience. What you need to do is mail the card to the address that is listed on the back. Include a note indicating that you need a new number and we will replace the card at no charge.

  20. My card doesn't seem to be working anymore. How do I get a replacement card?
    21. You can go to either www.goldentee.com or www.silverstrikebowling.com and set up a web account. Attach your card to that web account and then go to Account/Reorder Card. There is no charge for a card reorder. Be sure your address is complete and accurate, including apartment number if needed.

    You can still play Golden Tee LIVE while you wait for your replacement card to arrive in the mail. Log into your web account and write down the Lost Card ID in the upper right corner of the Welcome page. You can then enter this special ID into the game instead of swiping your card.

  21. Who do I contact for problems with my gift card(s)?
    22. Please contact IT with all gift card and gift card order problems.

    Golden Tee LIVE and Silver Strike LIVE

  22. I have played in a few contests and placed high enough to win. I do not see the prize payouts when I log into my Web Account.
    23. Contests are open to the first 50 players. If a contest does not fill to the 50 person capacity within 7 days the contest is automatically closed and $1 is refunded back into your Player Account.

  23. How do I collect money that I have won in Golden Tee LIVE or Silver Strike LIVE?
    24. You must first create a web account on our website, and attach the card you use when playing (credit card, Golden Tee LIVE Gold card or Silver Strike Bowling Bowler's Club card) to the account. Then when you login to your web account you will have full access to the player account associated with that card. To request a cash out, click on Transactions/Cash Out. Please contact Customer Service at 847-870-7027 x118 for additional information.

  24. Can I use multiple cards to check in on the games?
    25. Although the system allows for you to have multiple player accounts, each one will be linked to a different Persona ID and cannot be combined. In addition, you will need to create a separate Web Account for each card used. It is highly recommended to always use the same card, and thus the same Persona ID, when you play so all of your game activity is available to you. Also, it is a violation of the ITNet rules to swipe in to a single contest with more than one card. See the Rules for more details.